Shipping policy

This Shipping Policy applies to all orders placed with treacop (“we”, “us”, “our”). By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • We reserve the right to delay processing for verification, inventory checks, or quality control.

2. Shipping Regions

We offer shipping to most countries and regions worldwide. Some remote or restricted areas may be unavailable; we will notify you promptly if your address cannot be delivered.

3. Shipping Methods & Timelines

  • Standard Shipping: Estimated 7–15 business days after shipment (varies by destination).
  • Expedited Shipping: Estimated 3–7 business days after shipment (if available).
  • Delivery times are estimates and not guaranteed; delays may occur due to customs, weather, or carrier issues.

4. Shipping Costs

  • Shipping fees are calculated automatically at checkout based on weight, destination, and shipping method.
  • We may run free shipping promotions for orders exceeding a specified amount; terms will be clearly stated on the website.

5. Order Tracking

Once shipped, you will receive a confirmation email with a tracking number. You may use this number to monitor delivery status via the carrier’s website.

6. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
  • All such charges are the customer’s responsibility.
  • treacop does not collect or predict these fees.

7. Lost, Damaged or Undelivered Packages

  • If your package is lost or damaged during delivery, contact us immediately at communication@treacop.com with your order number and tracking details.
  • If a package is marked delivered but not received, please first check with your local postal service or neighbors before contacting us.

8. Address Responsibility

You are responsible for providing a complete and accurate delivery address. We are not liable for delays or non-delivery caused by incorrect or incomplete address information.

9. Policy Updates

treacop reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page and take effect immediately upon publication.

10. Contact Us

For questions about shipping, tracking, or delivery:
Email: communication@treacop.com